Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition you received it. Proof of purchase is required.
Because each ARUCOA piece is individually cast and finished by hand, slight variations in color, pattern, texture, and small air bubbles are natural characteristics of the material and are not considered defects.
Please contact us through our Contact page before sending a return. Returns sent without first contacting us may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is the result of an ARUCOA error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the item and packaging so we can make it right.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on your bank or card provider.